Journey to Social Inclusion program

Supporting people to exit long-term homelessness

A man moves into an apartment

Journey to Social Inclusion (J2SI) takes a relationship-based approach, provides long-term support, and works from the premise that if people can sustain their housing, this provides a solid foundation to improving other areas in people's lives.

This includes improving mental health and wellbeing, resolving drug and alcohol issues, building skills, increasing connection with community and contributing to society through economic and social inclusion activity.

Sacred Heart Mission will be prioritising all support and housing vacancies to people in emergency accommodation (hotels/motels) due to COVID-19 until further notice, as per DHHS COVID-19 Homelessness Guidelines.

Journey to Social Inclusion - Phase Three

In August 2018, we commenced delivery of J2SI Phase three to 180 people (60 per year for three years) under the first Social Impact Investment (SII) with the Victorian Government.

The J2SI SII is an outcomes-based funding mechanism bringing together government, Sacred Heart Mission, philanthropy and investors. It will will demonstrate the efficacy of replicating J2SI on a larger scale (40 in original pilot to 180 participants in the SII), and pave the way for the replication of the model in other state and territories across Australia.

Journey to Social Inclusion - Phase Two

Sacred Heart Mission delivered the second phase of our Journey to Social Inclusion (J2SI) program from 2016 to 2019. It followed the pilot which ran from 2009 – 2012.

Through partnerships with VincentCare (Ozanam Community Centre) and St Mary’s House of Welcome, we supported 60 people who were experiencing long-term, chronic homelessness for up to three years.

J2SI Phase Two built on learnings from the pilot

Based on findings from the pilot, the program was refined and expanded from 40 to 60 participants and geographically beyond St Kilda to include Melbourne’s inner-north. There are five elements of the service model:

  • Assertive case management and service coordination
  • Housing access and sustaining tenancies
  • Trauma-informed practice
  • Building skills for inclusion
  • Fostering independence.

The Centre for Social Impact, University of Western Australia is researching the impact and economic evaluations by benchmarking outcomes for J2SI participants against a group using existing services and a number of reports are being released throughout the duration of the program.

This second phase is key to demonstrating the scalability and replicability of J2SI with a view to rolling out the program in areas of high, chronic homelessness in Australia through a licensing arrangement with other agencies.

It was funded by the Victorian Government, philanthropy and Sacred Heart Mission.

The J2SI pilot

The J2SI pilot, which supported 40 people over three years, delivered impressive results. A study undertaken a year after service delivery came to an end, showed 75 per cent of participants remained in stable housing after four years, 80 per cent had seen a decline in the need for health services and the pilot offered savings to government of up to $32,080 per participant.

The Australian Government acknowledged the pilot with a National Homelessness Services Award for excellence and innovation in 2013.

It has also received a Council to Homeless Persons award for excellence in ending homelessness for adults.

View the reports for the Journey to Social Inclusion pilot at our Publications page

J2SI into the future

Our future vision is to have the J2SI program delivered by partner service providers, under license, across Australia.

The J2SI Evaluation and Learning Centre (J2SI ELC) has been established to gather, analyse and disseminate evidence of the impact of J2SI in achieving an end to long-term homelessness.

Why the need for J2SI?

Long-term homelessness is a significant indicator that the service system is failing people who have complex needs. Of the 116,000 Australians who are experiencing homelessness, an estimated 25,000 are trapped in the cycles of long-term homelessness.

Our current service system is crisis orientated. It fails to address the compounding issues that result in long-term homelessness: shortage of affordable housing, ongoing unemployment, mental health issues, substance abuse, failed transitions from state care or prison, relationship breakdowns and family violence. There is also a strong connection between trauma and long-term homelessness. Many people who are long-term homeless report high levels of abuse and other traumatic experiences, often in childhood.

The current system is ill-equipped to manage the level and intensity of support required to help people exit long-term homelessness.

For each Australian who is long-term homeless, it costs the community between $900,000 and $5.5 million.*

* ‘Lifecourse Institutional Costs of Homelessness for Vulnerable Groups’, School of Social Science, University of New South Wales.

Patrick’s story 

At 40 years of age, Patrick has experienced housing instability, transience and homelessness for over 20 years. He has slept rough and resided in boarding houses and supported accommodation. As a child Patrick was diagnosed with a learning disability and struggled through school. As an adult he has battled substance abuse, spent time in prison and has a history of self-harm. He has had only sporadic contact with his family, commenting that ‘they always expect me to mess up and I usually do’. Prior to J2SI he often made comments such as that failure was ‘the one thing [he] could rely on’.

Through the J2SI pilot, Patrick was supported by one caseworker over three years in the areas of housing, therapeutic services, and a skills building program helping to equip participants with life skills, reconnect with the mainstream community and build social networks outside the homeless subculture.

Since Patrick stopped receiving J2Si support in 2012 he has been residing in stable, affordable housing for over four years.

He has a dog which he adores and is in regular contact with his family. He completed a Certificate IV level course and participates in paid part-time employment. Patrick has met new people through his job and enjoys working. He pays his rent and bills, has just bought himself new furniture and no longer eats his meals at Sacred Heart Mission.

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0125,929Meals served through our meals program over the last year
096,000Hours contributed by our volunteers over the last year
07,012Responses at our Women’s House over the last year
Sacred Heart Mission respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.
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