Journey to Social Inclusion program

A man moves into an apartment

Our Journey to Social Inclusion (J2SI) program is one of the most effective programs to end chronic homelessness in Australia.

It takes a relationship-based approach, provides long-term support, and works from the premise that if people can sustain their housing, this provides a solid foundation to improving other areas in people's lives.

“If you get a chance to deal with them [J2SI], do it. They do nothing but help you. They don’t criticise, they don’t look down their nose. They're just there to help. That's what I like.” - J2SI participant

What makes the Journey to Social Inclusion (J2SI) program unique

J2SI is a rapid housing approach coupled with three years of intensive support that wraps services around each person we work with. With a strengths-based lens, J2SI places people’s needs at the centre of service delivery. It works to end homelessness, rather than simply manage it.

There are five elements of the service model:

  • Assertive case management and service coordination
  • Housing access and sustaining tenancies
  • Trauma-informed practice
  • Building skills for inclusion
  • Fostering independence

Intensive support and case management is provided to improve all areas of people’s lives. This includes supports to:

  • get and stay in housing
  • improve mental health and wellbeing
  • resolve drug and alcohol issues
  • build skills
  • increase connection with the community
  • contribute to society through economic and social inclusion activity.

This means in addition to exiting homelessness, people are supported to improve their health and well-being, and to build the skills, independence and social connections required to experience and maintain a better quality of life.

J2SI is able to provide clients with support to achieve these goals because of the three years of intensives support – longer than any other program in Australia.
Since its launch in 2009, J2SI has proven to create both social and economic benefits to participants, government and the community.

Watch our video and hear from our team how J2SI changes lives:

Continuous Improvement through the Phases of J2SI

J2SI has been running for over 10 years and has been piloted, refined, researched and improved in both the way it is delivered and how it is funded. J2SI is currently in its third phase.

J2SI Phase Three is currently underway and incorporates learnings from Phase Two and the Pilot as part of our practice of continuous improvement.

180 people (60 per year for three years) are funded by a Social Impact Investment (SII) with the Victorian Government. The J2SI SII is an outcomes-based funding mechanism bringing together government, Sacred Heart Mission, philanthropy and an investor. It is demonstrating the efficacy of replicating J2SI on a larger scale (40 in original pilot to 180 participants in the SII) and paving the way for the replication of the model in other states and territories across Australia.

120 people (60 per year for two years) are funded by a payment by results contract with the Victorian Government with service delivery from October 2021. This contract builds on the results being achieved under the SII and does not require an external investor.

Key referral partners for J2SI Phase Three are Launch Housing Southbank, VincentCare Ozanam House & Homeless Resource Centre, The Salvation Army Australia Flagstaff, Open Doors, and our very own Sacred Heart Mission Central, the Women’s House and Homefront Crisis Accommodation.

J2SI Phase Three is currently underway and incorporates learnings from Phase Two and the Pilot as part of our practice of continuous improvement.

Based on findings from the Pilot, the program was refined and expanded to 60 participants from Melbourne’s inner-north, through partnerships with VincentCare (Ozanam House) and St Mary’s House of Welcome.

Our final-year evaluation, conducted by The Centre for Social Impact at the University of Western Australia, found J2SI Phase Two was highly successful in supporting people to exit homelessness through access to housing.

When we started working with 60 people in 2016, 93% were experiencing homeless at referral, and 7% were at immediate risk of homelessness. We provided 88% of J2SI Phase

Two participants with permanent housing and at the end of our three-year program 82% of those remained housed.

Participants also saw improved mental health, increased employment, and reduced substance use which led to a reduction in the use of public services and created significant cost savings to the State Government.

After three years, reduced use of public services by J2SI participants was estimated to have created savings to the State Government of $32,293 per person. For those who were receiving services from the current service system, the use of public services increased by $66,335 per person, meaning total comparative savings for J2SI participants was estimated to be $98,627 per person over the life of the program.

J2SI Phase Two was funded by the Victorian Government, philanthropy and Sacred Heart Mission.

The J2SI Pilot was delivered to 40 clients in St Kilda, evaluated against a randomised control trial group using conventional services.

It delivered impressive results and set a new benchmark for addressing long-term homelessness in Australia. A study undertaken a year after service delivery came to an end, showed 75% of participants remained in stable housing after four years, 80% had seen a decline in the need for health services.

The Australian Government acknowledged the pilot with a National Homelessness Services Award for excellence and innovation in 2013.

It has also received a Council to Homeless Persons award for excellence in ending homelessness for adults.

J2SI across Australia

Our vision is to have the J2SI program delivered by partner service providers, under license, across Australia. To support fellow homelessness agencies to replicate J2SI with other State and Territory Governments we established the J2SI Evaluation and Learning Centre (J2SI ELC) to provide homelessness services organisations access to tools, training and consultancy to obtain funding for and to deliver a J2SI program in their region.

Detailed information about J2SI ELC for homelessness agencies and governments is available here.

Why the need for J2SI?

Long-term homelessness is a significant indicator that the service system is failing people who have complex needs. Of the 116,000 Australians who are experiencing homelessness, an estimated 25,000 are trapped in the cycles of long-term homelessness.

The traditional service system is crisis orientated. It fails to address the compounding issues that result in long-term homelessness: shortage of affordable housing, ongoing unemployment, mental health issues, substance abuse, failed transitions from state care or prison, relationship breakdowns and family violence. There is also a strong connection between trauma and long-term homelessness. Many people who are experiencing long-term homelessness report high levels of abuse and other traumatic experiences, often in childhood.

The current system is ill-equipped to manage the level and intensity of support required to help people exit long-term homelessness. For each Australian who is experiencing long-term homeless, it costs the community between $900,000 and $5.5 million.*

Contact us

Get in touch if you have any questions about our ground-breaking Journey to Social Inclusion program or our Evaluation and Learning Centre (ELC):

Contact us

J2SI resource centre

Download our selection of research findings for detailed information about J2SI and its outcomes:

Program overview

J2SI Pilot

 J2SI Phase Two

0136,596Meals served through our meals program over the last year
069,269Hours contributed by our volunteers over the last year
05,740Responses at our Women’s House over the last year
Sacred Heart Mission acknowledges the traditional Aboriginal owners of country throughout Victoria and pays respects to them, their culture and their elders past, present and emerging.


Sacred Heart Mission believes that the diversity of abilities, genders, sexualities, relationship identities, bodies and cultures in our community enriches us all and should be celebrated. Everyone is welcome at our table.