Everyone is welcome at our table
At Sacred Heart Mission, we welcome and accept people as they are. We recognise that everyone’s journey is unique and we work to provide people with support that is effective and carefully tailored to their individual needs.
We understand that a complex interrelationship exists between trauma exposure, homelessness, mental health and social disadvantage. We offer an integrated and trauma-informed response aimed at addressing the underlying causes of deep, persistent disadvantage and social exclusion.
Our service model & approach
Our service model is organised into three service types: Engagement Hubs, Individual Planned Support and Ongoing Support. These service types work together using the approach we call the Continuum of Care (CoC), to provide a consistent relationship-based response, with the level and duration of support based on an individual’s unique needs.
Trauma-informed care
Our work at Sacred Heart Mission is guided by a Trauma-Informed Care approach. This means every interaction across all our services supports a person’s recovery from trauma.
Frameworks and other guiding documents
Key frameworks and other guiding documents with more details about how we realise our service model in our programs include those listed below.
- Continuum of Care procedures
- Case Management Framework
- Consumer Participation Framework
- Diversity and Inclusion Framework
- My Community My Way
- Service Model Monitoring and Evaluation Framework
Our services
We deliver programs and services in collaboration with a network of specialist, referral and service partners to provide wraparound support for our clients.
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