The Women’s House

Are you in need of immediate help? Get help now
Sacred Heart Mission Women's House staff
Are you in need of immediate help? Get help now

Please note: During the coronavirus pandemic, we are still offering crisis and housing support at our regular service hours. Drop in access, showers, laundry and the sleep room are temporarily closed.

Free take-away meals are provided from 10am to 1pm at 87 Grey Street, St Kilda.
Click here to learn more about our COVID-19 response

A welcoming, safe and supportive engagement hub
Australian Aboriginal flag icon
Torres Strait Islander flag icon
LGBTIQA+ Pride flag icon
Transgender flag icon
Unscheduled visits welcomed

The Women’s House in St Kilda, Victoria is a welcoming, safe and supportive engagement hub tailored to the needs of all women (Cis and Trans) who are experiencing homelessness or are at risk of becoming homeless.

We strongly welcome Indigenous and Torres Strait Islander women to our space. The Women’s House recognises that a gender-specific response is needed to address homelessness.

Australian Aboriginal flag icon
Torres Strait Islander flag icon
LGBTIQA+ Pride flag icon
Transgender flag icon

Call or visit

The Women’s House provides:
  • Duty response
  • Housing assistance and support
  • Basic material aid
Available from Monday to Friday, 8am – 4pm
Available from Monday to Friday, 8:30am – 11am

Our services for all women (Cis and Trans)

Women who access the house may be socially isolated, in crisis or experiencing housing difficulties due to a range of reasons, including family violence, poverty, sexual violence, physical and mental illness, trauma and problematic drug and alcohol use.

Women's House team

We work with women to improve their life situation

The Women’s House case management service offers short to medium term support, which aims to resolve housing issues and establish access to health and other support needs. Case managers support women to resolve immediate crisis issues and work with them to build their capacity to secure and sustain appropriate stable housing, and gain an overall improvement in their life situation.

The Women’s House also offers structured wellbeing and personal skills development group activities two to three afternoons every week. Activities include an art therapy program supported by the City of Port Phillip, yoga and social inclusion, legal support and health promotion sessions.

Over 100 women visit each month, with about 24 per cent being refugees or recent arrivals. Many women visit multiple times and sometimes with children. 500+ presentations monthly are typical.

Workers from other services are welcome to come and introduce women to our service in person. For case management, women can drop in between 8.30 and 11am to see our duty worker.

Workers can also make a referral by giving us a call or emailing an IAP or referral form to

Please note, we preference case management for women with connections to the local area.

How we support women in our community

Watch this video to learn more about how we work with women such as *Nat to rebuild their lives after a crisis:

View video transcript

Help women in our community

An interview with *Nat, a client at Sacred Heart Mission’s Women’s House, former Support Worker Robbie Chaplin and former Program Coordinator Maria Coelho.

Nat: When I came to the Women’s House, I looked like a lost woman. I was confused. I didn’t know what I wanted to do. I just came here to interact with people. It’s make me feel like I’m not alone. A lot of people have a similar experience.

Robbie Chaplin: The women that we work with have had decades of abuse and disadvantage and trauma. To hear their stories, to have them trust you with information that is often really hard to hear. So goodness knows what it’s like to actually live those lives.

Maria Coelho: A lot of women don’t feel safe in mainstream services. So having a place where they can come and sit down and have a cuppa, they know they’re safe. We have an average of 35 women coming through the door every day.

Robbie Chaplin: One of the primary ways of engaging is through the Women’s Engagement Hub. We have showers, washing machines and dryers. We have a sleep room for women who are sleeping rough.

Maria Coelho: Two meals a day, art activities, other programs run by volunteers on a daily basis. All we asked for people at the door is a name. So it doesn’t really need to be their real name. From then on, they can tell us as much or as little as they want.

Robbie Chaplin: We try to work in partnership with them. I think that’s incredibly important.

Maria Coelho: It’s one-on-one support. It goes from actually finding housing, finding crisis accommodation, support with getting ID, getting funding for household appliances or work on their mental health.

Nat: Since I came to the Women’s House, since I met Robbie, to be honest, it changed my life. My focus now is study. I’m studying community service and now I am a diploma student. I already received something. I want to give back. Basically, I just love to meet people in the Women’s House and support.

Maria Coelho: Supporting women, supporting each other.

Robbie Chaplin: You do this work to try and make a difference.

Maria Coelho: Try to empower women, make sure that they’re happy and safe. They can move on with their lives, that whatever crisis they’re in, that’s just a temporary thing. We just need to give people chances. And I think the Women’s House does that beautifully.

Robbie Chaplin: When we can work with the women to help effect the change that they’re seeking, it’s magical.

Nat: The Women’s House is my second home.

Help keep our Women’s House open – donate today!

How we support women in our community

Our impact

1,738 responses at our Women’s House in 2020-21.

Bethlehem Community Program Coordinator Christine Faure
Our Impact

36 women living in safe housing at Bethlehem Community in 2020-21.

Quick exit