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Call 000 if you are in immediate danger or need urgent medical help.

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Contact Sacred Heart Mission
Monday to Friday, 8am – 4pm
Everybody is welcome at our table
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At Sacred Heart Mission, we welcome and accept people as they are. We recognise everyone’s journey is unique and we work to provide you with support that is effective and carefully tailored to your individual needs.

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Our drop-in services

Sacred Heart Mission Dining Hall
  • Nutritious meals, 365 days a year
  • Support workers
  • Everyone is welcome
Visit
Daily, 10am – 1pm
Sacred Heart Mission Women’s House
  • Duty response
  • Housing assistance and support
  • Basic material aid
  • All women (Cis & Trans) welcome
Call
Available from Monday to Friday, 8am – 4pm
Visit
Available from Monday to Friday, 8am – 11am

If you are in crisis, the free and anonymous website Ask Izzy can connect you with the services you need.

Recommended help resources

24 hour
= 24 hour contact available
Urgent homelessness support 24 hour

If you are experiencing homelessness, you can contact the following services:

Housing and support worker
Speak directly with a housing and support worker in Victoria
Contact details
1800 825 955 24 hours, free call
Launch Housing
Open Monday to Friday, 9am-5pm. We recommend you come earlier in the day if possible
The Salvation Army Crisis Service
Available daily, including during after hours and on weekends
Emergency accommodation 24 hour

Find support to access emergency accommodation in Victoria:

Housing worker
Call this Victorian state-wide number to talk with a housing worker and be referred to services and support in your local area
Contact details
1800 825 955 free call
The Salvation Army Crisis Centre
Non-appointment based service for individuals, families and young people who are homeless or at risk of homelessness
Family violence support 24 hour

If you are experiencing family violence or abuse, you can find support here:

Safe Steps
Specialist support service for anyone in Victoria who is experiencing or afraid of family violence
Contact details
Sexual Assault Crisis Line
Crisis response for people who have experienced sexual violence
Contact details
1800Respect
Support for people impacted by sexual assault, domestic or family violence and abuse
Contact details
No to Violence Men’s Referral Service
Help for men who use family violence to change their abusive and violent behaviour; 24 hours in Tasmania and New South Wales; 9am-9pm Monday-Friday in all other states
Support for the LGBTIQA+ community 24 hour

The following services specifically support people identifying as LGBTIQA+:

Rainbow Door
A free support service for all LGBTIQA+ people in Victoria, their friends, family and peers, available daily from 10am to 5pm
Switchboard
Peer-driven support services for LGBTIQA+ people, their families, allies and communities in Victoria
Contact details
QLife
Anonymous and free LGBTIQA+ peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships; available daily from 3pm to midnight via phone and web chat
LGBTIQ Legal Service
Free help for LGBTIQA+ people in Victoria with their legal problems, available Monday, Wednesday and Friday from 10am to 1pm
Victoria Police LGBTIQ liaison officers
LGBTIQ liaison officers provide a contact point for LGBTIQA+ community members
Contact details
Support for children and families 24 hours

Get help for children and families here:

Child First
Providing children, young people and families across Victoria easier access to the services they need
The Orange Door
Victoria’s new access point for women, children and young people who are experiencing family violence, or families who need assistance with the care and wellbeing of children. Visit this website to find contact details of your local support service
Contact details
Child protection
Do you have concerns that a child is at risk of significant harm as a result of abuse or neglect? Visit this website to find the protection intake service that covers the area in which the child lives.
Contact details
Support for young adults 24 hours

These services support young adults who are at risk of or experiencing homelessness:

Frontyard Youth Services
A specialist youth service located in Melbourne’s CBD supporting young people to develop pathways out of homelessness
Launch Housing Youth Support
Launch Housing offer you a way out of homelessness at their homelessness access points in Collingwood, St Kilda and Cheltenham. Walk-ins are welcome from Monday to Friday, 9am to 5pm. Phone support is available 24/7
Counseling support 24 hour

If you are experiencing emotional distress, remember: you are not alone! The following services can support you, anytime of the day:

Beyond Blue
Call or chat with a trained mental health professional if you need immediate support
Contact details
Lifeline
24 hour crisis support and suicide prevention services for all Australians
Contact details
131 114 24 hours
SuicideLine Victoria
Free counselling and support for people at risk of suicide and anyone experiencing mental health issues
Contact details
Drug and alcohol support 24 hours

If you are affected by alcohol and other drugs, you can find support here:

DirectLine
Free and confidential alcohol and drug counseling and referral for people living in Victoria
Contact details
Support for tenants

If you live in Victoria and seek tenancy advice or are at risk of being evicted, contact these services:

Tenants Victoria
Contact Tenants Victoria if you have problems with your landlord or would like to get legal advise for any other tenancy issues. Free advice line available from Monday to Friday, 9.30 am-1.30 pm
Homelessness Advocacy Service
Contact the service for complaints about Victorian homelessness and housing services
Support with legal issues

If you are experiencing or at risk of homelessness, free legal support is available here:

Public Interest Law Clearing House
Free legal assistance and advocacy to people who are homeless or at risk of homelessness (civil matters only)
Contact details
8636 4400 General inquiries
8636 4444 Legal inquiries
Food services

Free and low-cost food and support services in and around Melbourne are available here:

Helping Out Guide
A list of free and low-cost services for food, accommodation, health and wellbeing and legal advice in Melbourne and surrounding suburbs
Contact details
Community Food Guide
A list of food access programs, services and resources in inner Melbourne
Contact details
Helping others

If your friend or family member is experiencing or at risk of homelessness, learn in this short guide how you can support your loved ones in this situation.

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