At Sacred Heart Mission, we welcome and accept people as they are. We recognise everyone’s journey is unique and we work to provide you with support that is effective and carefully tailored to your individual needs.
Our drop-in services
- Nutritious meals, 365 days a year
- Support workers
- Everyone is welcome
On weekends and public holidays, the Dining Hall is open from 9:00am to 10:30am for breakfast and from 11:30am to 1:00pm for lunch.
- A daily engagement hub and free breakfast
- Short-term housing assistance and support
- Referrals and advocacy
- Material aid, clothing and non-perishable food items (subject to availability)
- Shower and sleep room facilities
- Social groups
Appointments for housing support are available by presenting to 65 Robe Street from Monday to Friday, 8:30am-1pm (last appointment at 12pm)
If you are in crisis, the free and anonymous website Ask Izzy can connect you with the services you need.
Recommended help resources
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If you are experiencing homelessness, you can contact the following services:
Housing and support workerSpeak directly with a housing and support worker in VictoriaContact details1800 825 955 24 hours, free callLaunch HousingOpen Monday to Friday, 9am-5pm. We recommend you come earlier in the day if possibleThe Salvation Army Crisis ServiceAvailable daily, including during after hours and on weekends -
Find support to access emergency accommodation in Victoria:
Housing workerCall this Victorian state-wide number to talk with a housing worker and be referred to services and support in your local areaContact details1800 825 955 free callThe Salvation Army Crisis CentreNon-appointment based service for individuals, families and young people who are homeless or at risk of homelessness -
If you are experiencing family violence or abuse, you can find support here:
Safe StepsSpecialist support service for anyone in Victoria who is experiencing or afraid of family violenceSexual Assault Crisis LineCrisis response for people who have experienced sexual violence1800RespectSupport for people impacted by sexual assault, domestic or family violence and abuseNo to Violence Men’s Referral ServiceHelp for men who use family violence to change their abusive and violent behaviour; 24 hours in Tasmania and New South Wales; 9am-9pm Monday-Friday in all other states -
The following services specifically support people identifying as LGBTIQA+:
Rainbow DoorA free support service for all LGBTIQA+ people in Victoria, their friends, family and peers, available daily from 10am to 5pmSwitchboardPeer-driven support services for LGBTIQA+ people, their families, allies and communities in VictoriaContact detailsQLifeAnonymous and free LGBTIQA+ peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships; available daily from 3pm to midnight via phone and web chatLGBTIQ Legal ServiceQ+Law is a state wide LGBTIQ+ legal service, providing free targeted legal assistance for LGBTIQ+ VictoriansVictoria Police LGBTIQ liaison officersLGBTIQ liaison officers provide a contact point for LGBTIQA+ community membersContact details -
Get help for children and families here:
Child FirstProviding children, young people and families across Victoria easier access to the services they needContact detailsThe Orange DoorVictoria’s new access point for women, children and young people who are experiencing family violence, or families who need assistance with the care and wellbeing of children. Visit this website to find contact details of your local support serviceContact detailsorangedoor.vic.gov.au 24 hoursChild protectionDo you have concerns that a child is at risk of significant harm as a result of abuse or neglect? Visit this website to find the protection intake service that covers the area in which the child lives.Contact detailsservices.dffh.vic.gov.au 24 hours -
These services support young adults who are at risk of or experiencing homelessness:
Frontyard Youth ServicesA specialist youth service located in Melbourne’s CBD supporting young people to develop pathways out of homelessnessContact details19 King St, Melbourne VIC 3000 Walk-ins welcomeLaunch Housing Youth SupportLaunch Housing offer you a way out of homelessness at their homelessness access points in Collingwood, St Kilda and Cheltenham. Walk-ins are welcome from Monday to Friday, 9am to 5pm. Phone support is available 24/7Contact details1800 825 955 24 hours, free68 Oxford St, Collingwood VIC 3066 Walk-ins welcome122 Chapel St, St Kilda VIC 3182 Walk-ins welcome11 Chesterville Rd, Cheltenham 3192 Walk-ins welcome -
If you are experiencing emotional distress, remember: you are not alone! The following services can support you, anytime of the day:
Beyond BlueCall or chat with a trained mental health professional if you need immediate supportLifeline24 hour crisis support and suicide prevention services for all AustraliansSuicideLine VictoriaFree counselling and support for people at risk of suicide and anyone experiencing mental health issues -
If you are affected by alcohol and other drugs, you can find support here:
DirectLineFree and confidential alcohol and drug counseling and referral for people living in Victoria -
If you live in Victoria and seek tenancy advice or are at risk of being evicted, contact these services:
Tenants VictoriaContact Tenants Victoria if you have problems with your landlord or would like to get legal advise for any other tenancy issues. Free advice line available from Monday to Friday, 9.30 am-1.30 pmHomelessness Advocacy ServiceContact the service for complaints about Victorian homelessness and housing services -
If you are experiencing or at risk of homelessness, free legal support is available here:
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Free and low-cost food and support services in and around Melbourne are available here:
Helping Out GuideA list of free and low-cost services for food, accommodation, health and wellbeing and legal advice in Melbourne and surrounding suburbsContact detailsCommunity Food GuideA list of food access programs, services and resources in inner MelbourneContact details
If your friend or family member is experiencing or at risk of homelessness, learn in this short guide how you can support your loved ones in this situation.