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The Women's House

Two women talking and laughing

A safe and supportive environment for all women (Cis and Trans)

The Women’s House in St Kilda, Victoria is a welcoming, safe and supportive engagement hub tailored to the needs of all women (Cis and Trans) who are experiencing homelessness or are at risk of becoming homeless.

We strongly welcome Indigenous and Torres Strait Islander women to our space. The Women's House recognises that a gender-specific response is needed to address homelessness.

Exposure sites 

On 18 August, our Dining Hall (Meals Program) and the Women's House were listed as Tier 2 exposure sites by the Victorian Department of Health. The positive case visited our Engagement Hub at 87 Grey St, St Kilda and at the Women’s House between 10-16 August. All SHM staff and clients linked to this exposure site have tested negative for Covid-19.

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Our services for all women (Cis and Trans)

Women who access the house may be socially isolated, in crisis or experiencing housing difficulties due to a range of reasons, including family violence, poverty, sexual violence, physical and mental illness, trauma and problematic drug and alcohol use.

Open from 8.30am to 11am Monday to Friday, the Women’s House provides:

  • Duty response,
  • Housing assistance and support, and
  • Basic material aid.

Please note: During the coronavirus pandemic, we are still offering crisis and housing support at our regular service hours. Drop in access, showers, laundry and the sleep room are temporarily closed.

Free take-away meals are provided from 10am to 1pm at 87 Grey Street, St Kilda.

Click here to learn more about our COVID-19 response

We work with women to improve their life situation

The Women’s House case management service offers short to medium term support, which aims to resolve housing issues and establish access to health and other support needs. Case managers support women to resolve immediate crisis issues and work with them to build their capacity to secure and sustain appropriate stable housing, and gain an overall improvement in their life situation.

The Women’s House also offers structured wellbeing and personal skills development group activities two to three afternoons every week. Activities include an art therapy program supported by the City of Port Phillip, yoga and social inclusion, legal support and health promotion sessions.

Over 100 women visit each month, with about 24 per cent being refugees or recent arrivals. Many women visit multiple times and sometimes with children. 500+ presentations monthly are typical.

Workers from other services are welcome to come and introduce women to our service in person. For case management, women can drop in between 8.30 and 11am to see our duty worker. Workers can also make a referral by giving us a call or sending through an IAP or pdf referral form (196 KB) to This email address is being protected from spambots. You need JavaScript enabled to view it..

Please note, we preference case management for women with connections to the local area.

How we support women in our community

Watch this video to learn more about how we work with women such as *Nat to rebuild their lives after a crisis:

 

The Women’s House - Frequently Asked Questions (FAQ)

Last updated: 9 September 2021

If you or anyone you know is in immediate danger, call 000 now.

The Women’s House is an Engagement Hub that opens from Monday-Friday and offers a welcoming space for anyone who identifies as a woman (cis and trans) and is experiencing homelessness.

The Women’s House offers a welcoming space for anyone who identifies as a woman (cis and trans) and is experiencing homelessness. Staff can provide up to six weeks brief intervention and offer basic material aid.

Please note, during lockdown clients are not able to enter the Women’s House and service delivery is limited to essential services. Material aid as well as telephone contact and support are still available, but face to face contact is reduced.

Visit Seek Help to find homelessness services that provide urgent support, including after hours and on weekends.

The Women’s House is temporarily located at 10 Inkerman Street, St Kilda VIC 3182.

The Women’s House continues to provide short-term crisis and housing support and basic material aid during the pandemic.

Our other Women’s House services, such as drop in access for the showers, laundry and the sleep room are temporarily closed.

Yes, you are welcome! The Women’s House is open to all women (Cis and Trans).

Sacred Heart Mission is a proud ally of the LGBTIQA+ community and we are committed to ensuring that our spaces are safe and welcoming for all people.

During the pandemic, the Women’s House only offers essential services, including duty response, housing assistance, and basic material aid.

Duty response is available to anyone presenting at the Women’s House with an immediate need (during opening hours).

A staff member will assist you to identify what support is required and work with you to put a plan in place or refer you to an alternative appropriate service. If multiple people present at the same time, you may be asked to put your name on the duty list and an appointment will be made with you.

Duty response is a ‘one off’ intervention and usually resolved on the day. Duty responses generally consists of:

  • Emotional support
  • Crisis intervention
  • Information
  • Referral
  • Advocacy
  • Practical support

During this time you may find a solution or perhaps you may wish to engage with staff for up to six weeks of brief intervention.

No referral is necessary. You can present at the House during engagement hub opening hours, Monday to Friday 08:30 - 11:00.

Alternatively, you can speak with a staff member via telephone (03) 9536 8464 Monday - Friday 08:00-16:00.

Yes. You can speak with a staff member via telephone (03) 9536 8464 Monday to Friday 8am - 4pm or drop into the House during engagement hub opening hours, Monday to Friday 8:30am - 11am.

We can offer you up to six weeks brief intervention support, and during this period we can support you in a variety of ways in relation to housing; this may include support to submit an application to the Victorian Housing Register, enquiring on the status of an application, referring you to other support services to sustain or maintain an existing tenancy, support to take occupancy of a property or creating a referral for crisis accommodation.

No, the Women’s House is not a crisis accommodation. We offer short-term housing assistance for women experiencing homelessness or at immediate risk of becoming homeless.

To find services that provide urgent homelessness support, visit Seek Help.

We are not an access point for crisis accommodation funding. Please contact 1800 825 955 to find the access point in your area.

The Women’s House is not specialised in family violence support.

If you or someone you know needs help, you can find a wide range of family violence support services on the Victorian Government website.

We currently don’t offer meals at the Women’s House. All community members are welcome to pick up a free meal from outside the front gate of our Dining Hall (87 Grey St, St Kilda), daily from 10am until 1pm.

Unfortunately, no. The laundries at the Women’s House and at 87 Grey St, St Kilda will be closed until further notice.

Orange Sky provides a mobile washing service - please check their website for up-to-date information.

Unfortunately, our showers and laundry service at the Women's House and 87 Grey Street, St Kilda are closed during the pandemic.

We appreciate your interest in volunteering with us. Our Women’s House volunteering is currently fully booked and we are not taking any volunteers for this service, but we regularly offer volunteering opportunities at our other programs. Find out more about our current volunteering vacancies.

 

Contact the Women's House

For further information or to make a referral please contact:

The Women's House

10 Inkerman Street, St Kilda VIC 3182
(temporarily relocated from 65 Robe St, St Kilda)
Phone: (03) 9536 8464
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Or drop in weekdays to 10 Inkerman Street, St Kilda, from 8:30am to 11am.  

Women only facility

 

How women changed their lives with our support

Read on to learn from from our clients how the Women's House made a life-changing difference in their lives:

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0136,596Meals served through our meals program over the last year
069,269Hours contributed by our volunteers over the last year
05,740Responses at our Women’s House over the last year
Sacred Heart Mission acknowledges the traditional Aboriginal owners of country throughout Victoria and pays respects to them, their culture and their elders past, present and emerging.

 

Sacred Heart Mission has always aimed to be a place that embraces a sexuality and gender diverse community; everyone is welcome at our table and we believe a diverse community is good for everyone.