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Resource room

Man looking towards another man with a colourful beanie having a conversation in the Resource Room

A confidential, safe space

The Resource Room is often the first place people come when seeking support in a crisis. It’s a confidential space with a duty worker where clients can ask for specific advice and support. During 2017, the Resource Room received an average of 230 visits each month and provided close to 2,600 effective responses to requests for information and referral to medical, housing, financial and specialist support services.

Located next to the Dining Hall, the Resource Room provides information and assistance with a range of issues including:

  • Housing and accommodation
  • Physical and mental health
  • Support and referral
  • Emergency financial assistance
  • There is also access to laundry facilities and showers (towels and toiletries provided).

Resource Room staff members also help people navigate the administrative and bureaucratic challenges often found in the social welfare system, assisting with the completion of applications, appealing decisions and helping to connect people with other relevant services.

One of the key functions of the Resource Room is to link clients into the range of Mission support services such as case management, Sacred Heart Community,Women’s Services and accommodation options. Many visitors to the Resource Room also make use of the shower and laundry facilities available onsite.

Open Monday to Friday, 9am-1pm.

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0132,414Meals served through our meals program in 2017
01,7000Volunteers contributed more than 66,000 hours in 2017
05,700Responses to requests for support at our Women’s House in 2017
Sacred Heart Mission respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.
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