New Client Management System makes life easier to transition to the NDIS

15 May 2019
Cathy Humphrey and Martin Foley sitting in front of Sacred Heart Mission's Dining Hall

Sacred Heart Mission can better support its clients accessing disability support packages across Melbourne, through a new Client Management System (CMS) funded by the Victorian Government.

Thanks to a new $138,000 grant from the Department of Health and Human Services under their National Disability Insurance Scheme (NDIS) Transition Support Grant program, a new CMS is being developed and implemented at Sacred Heart Local – a program registered to provide in-home support for NDIS clients.

Update: Please note Sacred Heart Local no longer provides in-home support for NDIS clients. The program continues to deliver aged care services under the Commonwealth Home Support Programme (CHSP) and Home Care Package (HCP).

CEO Cathy Humphrey says the benefits of the new CMS, which will replace an outdated version with a contemporary solution that meets NDIS requirements, are endless.

“The new system will improve the service delivery and outcomes for our participants and workforce at Sacred Heart Local,” Cathy says.

“It will provide participants with greater control managing their funding and services, and it will also increase face-to-face support for vulnerable and socially isolated adults living with psychosocial disabilities, which they value.

“In line with our strategy to grow the number of people accessing the NDIS, the new CMS will increase our overall efficiency and provide additional capacity to provide this support.”

The new CMS will be tailored to export data from SHM’S broader case management framework which measures participant improvements in five key outcome areas of stable housing, health and wellbeing, independence, social inclusion and economic participation.

Smartphones will be introduced which will allow staff to connect with client information and rosters whilst in the field, including logging in, starting and ending shifts, setting reminders and accessing notes and documents.

The funding is part of a $10 million investment from the Victorian Government to support community-managed mental health providers adapt their business models and organisational capability, to operate efficiently as a NDIS funded service provider.

For SHM, which first implemented the NDIS in March 2017, the funding will help manage the cost of expanding its in-home support services from inner south throughout the north and outer south of Melbourne.

Quotes attributable to Minister for Mental Health, Martin Foley

“This transition funding is about supporting mental health providers to adjust and develop their business operations and build their workforce in order to deliver sustainable, good quality NDIS funded supports to participants with psychosocial disability.”

Quotes attributable to Minister for Disability, Luke Donellan

“The Victorian Government will continue to support the transition to NDIS beyond 30 June 2019, to ensure Victorians with disability are not disadvantaged by delays to the NDIS roll out.”

About Sacred Heart Local

Sacred Heart Local provides a range of support to eligible participants to maintain their housing and independence in the community. Sacred Heart Local packages make life easier for disadvantaged community members by providing case management or support coordination, meals delivery, assistance with shopping, meal preparation and self-care, cleaning, assistance with daily living, transport to appointments and activities and social and community participation.


Holly Cooper
Communication and Advocacy Manager
Phone: 0424 137 763