Sacred Heart Local’s Aged Care services
As an endorsed specialist service provider to people in the community living with deep, persistent disadvantage, social exclusion, and people who are experiencing or are at risk of homelessness, Sacred Heart Local provides expert in home supports. Our focus is on providing skilled Case Managers, Social Workers and Support Workers with the time to get involved where family or social networks may not be available. We join with our participants to develop and deliver holistic supports and services, embedded in a trauma informed approach. Our unique service enables us to provide you with social worker supports to assist when you need them.
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Sacred Heart Local
Our aged care services
We know that many people who are ageing experience loneliness and social exclusion, especially if they do not have strong support networks.
Sacred Heart Local offers support through Case Management, Social Work and Service Co-ordination to assist to co-ordinate support that is best suited to the participants needs. Our staff are reliable, trustworthy and form strong connections to clients and persevere where needed to support clients to achieve their goals.
Sacred Heart Local provides aged care services under the Commonwealth Home Support Programme (CHSP), or Home Care Package (HCP) for people aged:
- 65 years or older (50 years or older for Aboriginal or Torres Strait Islander people), or
- 50 years or older (45 years or older for Aboriginal and Torres Strait Islander people) and on a low income, homeless, or at risk of being homeless.
Eligibility
- To access federally funded aged care services (both CHSP and HCP) you must first be assessed by the Aged Care Assessment Team (ACAT). This assessment will identify the type and level of care you need. Contact My Aged Care on 1800 200 422 or at the My Aged Care website.
- If you need translation services to complete your application call the Translating and Interpreting Service on 131 450, tell the operator which language you speak and ask the interpreter to call My Aged Care on 1800 200 422.
- First Nations people can call My Aged Care on 1800 200 422 and ask for Interpreter Connect. The Elder Care Support Program can also assist connecting First Nations people with Aged Care Supports.
- People who have a hearing or speech impairment can contact My Aged Care through the National Relay Service. Select your preferred NRS access point and provide the My Aged Care Number – 1800 200 422.
For more information about aged care services, check the Frequently Asked Questions on My Aged Care.
Our Programs
Commonwealth Home Support Programme (CHSP)
Our Commonwealth Home Support Program provides support to people living in Southern and Northern Metropolitan regions who require assistance with:
- Personal Care (North only)
- Domestic Assistance
- Hoarding and Squalor Support (South only)
- Social Work
CHSP is considered to be entry level services to meet the needs of people who have low level care needs. Our Social Worker Program can work intensively with our participants to support linkage into long term Aged Care Supports, including supporting people with their Aged Care Assessment.
To find out more about CHSP, visit My Aged Care.
You can also read the Guide to Commonwealth Home Support Programme Services.
Home Care Packages (HCP)
A Home Care Package is an allocation of funds from the Commonwealth Government enabling you to purchase care and services that support your independence at home. There are four levels of Home Care Packages:
Level 1 – To support people with basic care needs
Level 2 – To support people with low level care needs
Level 3 – To support people with intermediate care needs
Level 4 – To support people with high-level care needs
You will be assigned a dedicated Case Manager to work with you to identify your personal goals. Goals can be related to your health and well-being, mobility, or social activities. Your Case Manager will work with you to create a Support Plan in line with your funding approvals. Your Support Plan and Budget are flexible and will adapt with your changing care needs.
Services can include:
- Case management
- Assistance with shopping, medication administration and self-care
- Transport to appointments and activities
- Home care
- Social and community participation
- Assistance with daily living
- Nursing
- Light Gardening
- Home Maintenance
- Social Work
- Allied health services such as physiotherapy, occupational therapy, dietitians
To find out more about Home Care Packages, visit My Aged Care. You can also read the Guide to Home Care Package Services.
Understanding the Aged Care Charter of Rights
From 1 July 2019, a new Charter of Aged Care Rights will provide the same rights to all consumers, regardless of the type of Australian Government funded aged care and services they receive. The Charter of Aged Care Rights is made under the Aged Care Act 1997.
It says that everyone receiving Australian Government funded aged care services has the right to be properly looked after, treated well and given high quality care and services.
You can download the Charter of Aged Care Rights Booklet here.
My Aged Care has a range of resources. Some of them are available in a range of languages.
How we help people in our community
Participants receiving aged carte services from Sacred Heart Local in 2023-24.
More aged care services
Response to the Federal Budget 2023-2024
The Continuum of Care – our innovative approach
Response to the Federal Budget 2022-2023
The link between homelessness and mental health
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Homelessness Week
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