Volunteering FAQs

Interested in volunteering at Sacred Heart Mission? We answer your most frequently asked questions about volunteering at the Mission.

We appreciate your interest in volunteering with us. Unfortunately, we currently don't offer any volunteer opportunities due to Melbourne's lockdown. Please check our website again after the restrictions are lifted or follow us on Facebook and Instagram for any updates.

We encourage you to make a donation to our services so we can continue to support our most vulnerable who need our help more than ever.

The minimum age for volunteering is 15. Teenagers can volunteer in our op shops individually (Windsor, Hawthorn, Fitzroy and Bentleigh) and also at the Meals Program (through school volunteering), where you will be part of a group. To volunteer in other areas, you must be 18 years or above.

Our Volunteer Information Sessions are designed to help you understand what voluntary work with Sacred Heart Mission entails. They are not compulsory before you start volunteering, however if you are unsure which program you would like to volunteer for we recommend coming along to our session. Register here.

There are numerous areas across the Mission where you can volunteer. You will find the places where you can volunteer here. We also regularly update our volunteering opportunities page with vacancies available.

By volunteering at Sacred Heart Mission you will be assisting the most disadvantaged members of our community to rebuild their lives. The Mission is sustained by a deep pool of generosity and support from the community. This ensures we can continue to develop and innovate into the future, offering greater choices and integrated services so people can have the benefit of carefully tailored support to addresses their individual needs.

On your first day as a volunteer you will receive an induction to your role by the relevant coordinator. All new volunteers will be asked to complete online training modules, which will depend on your role. Completing the online modules is a compulsory part of your volunteering.

Due to the costs involved for us as an organisation in getting new volunteers inducted, we generally ask for a six-month commitment. However in certain programs we do have some more flexibility to take on shorter term volunteers. Once-off volunteering can only be done as part of the fundraising team or as part of a group that is supporting us.

On Christmas Day we can only accept volunteers who have completed at least 10 shifts. This is because we need highly experienced volunteers because we usually have about 400 people just for lunch on a day when many people’s emotions are heightened.

Corporate volunteers contribute significantly to Sacred Heart Mission's work and are a vital part of our volunteer program. To get involved please email our Corporate Volunteering Officer Nicci Smith at This email address is being protected from spambots. You need JavaScript enabled to view it..

All volunteers need to have a National Police Check that is no older than three months. Sacred Heart Mission covers the cost of your Police Check. We just need to sight your original ID or your certified copies.

This depends on the program. For example, all Women’s Services volunteers need a current Working with Children Check.

All volunteers handling food will need a food safety certificate. Following universal infection control and food handling guidelines people completing shifts in the Dining Hall may also be required to wear a hairnet or cap, disposable gloves, and a face mask.

All the relevant compliance will be sent to you prior to you starting your role and there will not be any costs for you.

Hear from our volunteers how they are making a real impact in our community

0136,596Meals served through our meals program over the last year
069,269Hours contributed by our volunteers over the last year
05,740Responses at our Women’s House over the last year
Sacred Heart Mission acknowledges the traditional Aboriginal owners of country throughout Victoria and pays respects to them, their culture and their elders past, present and emerging.


Sacred Heart Mission has always aimed to be a place that embraces a sexuality and gender diverse community; everyone is welcome at our table and we believe a diverse community is good for everyone.