Values, Vision & Mission

Our Mission

Our mission is to build people's capacity to participate more fully in community life, by addressing the underlying causes of deep, persistent disadvantage and social exclusion.

We do this by:

  • Ensuring access to the necessities of food, clothing, housing, health care and specialised services.
  • Listening, understanding and responding to people in a holistic, caring, and respectful way, so they can take control of their lives.
  • Delivering accessible, responsive, evidence informed and innovative services.
  • Welcoming people in the spirit of social justice, co-operation and partnership to create better communities.
  • Engaging sector partners, researchers, philanthropy, business, government and the broader community, to contribute their time, expertise and resources.

Our Vision

Our vision is of an inclusive, fair and compassionate community, which enables people to overcome disadvantage and realise their full potential.

Our Values

Our values form the basis of everything we do. Our 5 core values are:


  • Quality Improvement Council Health and Community Services Standards
  • Human Services Standards
  • National Standards for Mental Health Services
  • Aged Care Quality Standards
  • Registered provider of services for the National Disability Insurance Scheme (NDIS)

Sacred Heart Mission is fully committed to continuous quality improvement in all aspects of the organisation, from our business and operations to our service delivery areas, from our Board and volunteers through to our service delivery staff. This focus ensures that we regularly review and assess what we do and how we do it in order to continually refine and improve our services. It is important to ensure that we are not only delivering on our strategic plan but most importantly that we are meeting the needs and supporting change and positive outcomes for the people accessing our services.

Sacred Heart Mission is a Child Safe Organisation. Please read our Child Safe Statement here.

Diversity Statement

Diversity and inclusion is at the heart of Sacred Heart Mission. We consider the diversity among our staff and volunteers to be an asset offering strengths and capabilities which greatly support the delivery of our services. Based on our vision of an inclusive, fair and compassionate community, we aim to provide welcoming and non-discriminatory spaces for everyone. We will continue to work in partnership with the community and organisations to develop innovative actions to improve the responsiveness and inclusiveness of our spaces and services.

"Sacred Heart Mission engages a diverse range of people, staff and volunteers, to work across a wide range of services and in our opportunity shops. We are committed to ensuring that our spaces and workplaces are safe and welcoming for all people.”
- Cathy Humphrey, CEO Sacred Heart Mission

Our guidelines, policies, procedures, and practice aim to ensure equality and participation, regardless of gender identity, age, ethnicity, cultural background, disability, religion, and/or sexual orientation. pdf Read our pledge to provide LGBTIQA+ inclusive services and workplaces. (534 KB)

RAP Statement of Commitment

Sacred Heart Mission acknowledges the Traditional Owners of the land on which we operate. We pay our respects to them, their culture and their Elders past and present. We acknowledge that sovereignty was never ceded. With Indigenous Australians making up more than 10 percent of the people who come to us for support, Sacred Heart Mission commits to providing accessible and culturally appropriate services to Aboriginal and Torres Strait Islander people.

We also have, and continue to promote, Aboriginal staffing, business suppliers and connections with Aboriginal workers in our areas of operation. We have committed to reconciliation since 2012, striving to walk together with Aboriginal people and community to bring two worlds together and make it a fair, safe, and welcoming place for both Indigenous and non-Indigenous people. Read our Reconciliation Action Plan to see how we are achieving this.

Statement on the Religious Discrimination Bill

Our organisation, services and shops are places of welcome. We are committed to ensuring that our services and workplaces are safe and welcoming for all people, regardless of their sexuality, gender orientation, marital status, ability or beliefs. We also join with other community service organisations with a faith background to speak out on the Religious Discrimination Bill, to urge the Government not to implement the Religious Discrimination Bill as proposed. Please find our full statement here.

Support us

0136,596Meals served through our meals program over the last year
069,269Hours contributed by our volunteers over the last year
05,740Responses at our Women’s House over the last year
Sacred Heart Mission acknowledges the traditional Aboriginal owners of country throughout Victoria and pays respects to them, their culture and their elders past, present and emerging.


Sacred Heart Mission believes that the diversity of abilities, genders, sexualities, relationship identities, bodies and cultures in our community enriches us all and should be celebrated. Everyone is welcome at our table.