Sacred Heart Mission’s Response to the Coronavirus (COVID-19).
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Sacred Heart Mission’s Response to COVID-19

This statement reflects how Sacred Heart Mission is monitoring and responding to the COVID-19 pandemic and related restrictions announced by the Victorian government.

Sacred Heart Mission is following the advice of the Australian and Victorian Government before activating changes to provision of services and operations in response to COVID-19. Modified arrangements are being implemented to make sure we can continue to provide critical services to our clients while maintaining the health and safety of our staff, clients, residents, volunteers and community is paramount.

To find out more about the coronavirus restrictions in Victoria, limitations to domestic travel as well as COVID-19 symptoms and testing, please visit the COVID-19 website of the Department of Health and Human Services Victoria.

The Department of Home Affairs also provides essential information about Covid-19 in 63 different languages.

Provision of client services during the COVID-19 pandemic

With appropriate spatial distancing, PPE and other necessary service modifications, our focus is to continue to safely provide critical services as far as practicable, because our clients/residents have been and will continue to be the most impacted by the health and economic impacts of the coronavirus. They include older people, people on low incomes, people with a disability and/or chronic health conditions, and those without a home.

Service modifications have been implemented in different ways across service types and aim to maintain the health and wellbeing of staff and clients.

We will be focusing on critical support to make sure our clients have their needs met and are as prepared as possible in this changing environment.

Donate here to support our most vulnerable during the COVID-19 pandemic:

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Engagement Hubs (Dining Hall, Central Services and the Women’s House)

  • We are offering our Dining Hall clients a combined breakfast and lunch takeaway. Our meals service has been modified, to reduce the need for vulnerable people to gather as they wait for their meal. This service will occur between 10am-1pm, outside the front gate of our Dining Hall (87 Grey Street, St Kilda).
  • Essential outreach, case management, and duty support will occur face-to-face. Current clients receiving case management have been supported with mobile phones.
  • We offer clients from the Women’s House takeaway meals from outside the front gate of our Dining Hall on Grey Street. The Women’s House will continue to offer crisis and housing support from 8:30am to 11am Monday to Friday. Open-house access, showers, laundry and the sleep room continue to be closed.
  • The Wellness Place has moved services such as our physiotherapy pain clinic and dietetics services onto an eHealth platform with other services being put on hold at this time.
  • The Health and Wellbeing group activities have also been placed on hold.