Whistleblower Protections and Making a Complaint
Whistleblower Protections and Making a Complaint
It’s okay to raise a complaint or concern about aged care. You can improve the quality of care and help others with the same problem.
Transparency and accountability in aged care are vital to the safety and wellbeing of older people. Sacred Heart Mission is committed following the law, acting honestly and ethically. We will support those who speak up if they see something wrong happening.
Whistleblower Protections
Whistleblower protections are a key part of the new Aged Care Act 2024. If you have serious concerns, you can make a protected disclosure.
You have the right to:
- Be protected from retaliation
- Have immunity from consequences of disclosure
- Anonymity
- Confidentiality
- Legal remedies available
View our Whistleblower policy and our Whistleblower guidelines below.
For more information on whistleblower protections visit the Aged Care Quality and Safety Commission’s website.
How to make a complaint
Feedback leads to change.
At Sacred Heart Mission, we are committed to listening, learning, and improving. Whether you are a resident, participant, family member, or visitor — your feedback helps us deliver safe, respectful, and high-quality care. Whether your feedback is positive or raises a concern, we treat it with respect.
We respect your right to remain anonymous. We will handle your feedback with care and confidentiality.
You can share your thoughts in the way that suits you best by:
- Speak directly with any of our staff, for example, your support worker, nurse or care partner
- Share feedback during care planning, resident/participant meetings, or surveys
- Ask for help from an advocate or interpreter — we’ll support you to access these
- Contact the Elder Rights Advocacy, (ERA) by phone 1800 700 600
- At Sacred Heart Community you can drop a written comment in the feedback boxes located throughout our residential home.
Or contact us directly:
Sacred Heart Local
By phone, (03) 8530 8300
Email us, shlocalreception@sacredheartmission.org
Sacred Heart Community
By phone, 03 8658 1615
Email us, adminSHC@sacredheartmission.org
I Need More Support
If you are not satisfied with our response you can:
- Request a review from our aged care management team
- Escalate to the Aged Care Quality and Safety Commission by calling 1800 951 822 or submitting a complaint on their website.