Providing access to information for all users, including those with a disability, is really important to us. If there is information on this site in a format you cannot access or if you experience any other accessibility difficulties, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 03 9537 1166.

Web standards

Sacred Heart Mission is committed to providing an accessible website to the widest possible audience.

This website aims to conform to Level AA of the Web Content Accessibility Guidelines version 2 (WCAG 2.0), developed by the World Wide Web Consortium (W3C).

We have also followed the Australian Government Information Management Office's mandatory requirements for Australian Government agencies. This means:

  • The website is designed to display on all commonly used Internet browsers.
  • The site has been designed to work effectively with accessibility hardware and/or software.
  • To accommodate a range of connection speeds, page sizes have been kept to a minimum.
  • Our web pages are scalable to accommodate various common screen resolutions.
  • Print style sheets are provided to make printed pages clear and free from unnecessary material.
  • Links are friendly urls and have meaningful link text which can be read by screen readers.
  • Images on this site have meaningful alternative 'alt' tags which can be read by screen readers.
  • All navigation on this site is fully accessible without Javascript, Cascading Style Sheets or graphical images.
  • The navigation is accessible to screen readers.

In addition to this we have also included:

  • ‘Skip to Content’ links, which are available to navigate past common page sections throughout the website. The ‘Skip to contact’ link can be tabbed to from the start of each page.
  • You can search our website using the search feature, which can be found at the top of each page.
  • This website includes proper use of headings that can be navigated through based on the navigation settings of your screen reader.

Downloadable documents

Portable Document Format (PDF)

These files contain both text and images. A PDF file always ends in .pdf.

You need a PDF viewer such as Adobe Acrobat Reader or a modern web browser to read and access the information contained within PDF files. If you do not have a PDF reader, you can download Adobe Acrobat Reader, a free PDF reader.

People using screen-reading devices generally are unable to read documents directly in PDF format, unless they have an accessibility plug-in installed on their system along with the Adobe Acrobat Reader. This plug-in is available at NO CHARGE from Adobe. Adobe also has online tools that will convert PDF files to HTML on request. To get the plug-in and latest news about Adobe's accessibility tools and services, visit the Access Adobe site at

Microsoft Word (DOC)

These files contain both text and images. A Word file name always ends in .doc or docx.

Most word processing applications can open .doc files. If you do not have a word processing application that can view .doc files, you can download Word Viewer, a free .doc reader.

Using this website

Adjusting the text size

You can make the text size on this website larger or smaller by following these keyboard commands:

  1.  While holding down the CTRL key (Microsoft Windows) or the ‘Apple’ key (Mac OS X) on your keyboard use the + or – key —or scroll with your mouse wheel—to make text bigger or smaller.

Tab-based navigation

This website allows full tab-based navigation, meaning that your keyboard’s Tab key can be used to navigate interactive parts of the page. The website has a main menu of menu items (e.g. Get Involved, Support Us, Seek Help, and Op Shops) and each of these menu items has its own sub menu.

  • When you press the tab key and arrive on a menu item or link, pressing enter will take you to that page.
  • Pressing enter on a main menu item will take you to that section, which will have its own sub menu
  • Pressing enter on a sub menu item take you to that page and will also expand any subsections below
  • Holding down ‘shift’ as you tab will take you through the tab cycle in reverse order

This website was last tested for Accessibility in March 2018.

This website was developed by Butterfly ( with an aim for WCAG 2.0 (Level AA) compliance. It was last audited for WCAG 2.0 (Level AA) in March 2018.

0136,596Meals served through our meals program over the last year
069,269Hours contributed by our volunteers over the last year
05,740Responses at our Women’s House over the last year
Sacred Heart Mission acknowledges the traditional Aboriginal owners of country throughout Victoria and pays respects to them, their culture and their elders past, present and emerging.


Sacred Heart Mission believes that the diversity of abilities, genders, sexualities, relationship identities, bodies and cultures in our community enriches us all and should be celebrated. Everyone is welcome at our table.