Crowd scene with the rainbow flag and balloons

A gender diverse community is good for everyone

It has been the norm that people who identify with the LGBTIQA+ (Lesbian, Gay, Bisexual, Trans*, Intersex, Queer/Questioning, and Asexual) community have lived in our Aged Care residencies or at our Rooming House, accessed our Women's Services, frequented our engagement hubs, and received support via our case management programs.

Due to a growing understanding of the complexity of sexual and gender diversity and fluidity, plus the potential barriers to accessibility, in 2015 SHM formed a LGBTIQA+ working group to focus on access, equity and response issues to clients who identify with LGBTIQA+ communities.

LGBTIQA+ clients are welcome at our table

Since its inception, this group has focussed on educating staff on how we ensure LGBTIQA+ clients are welcomed and not discriminated against. Working Group members have attended training on LGBTIQA+ inclusion, and worked with the training team to deliver this in-house, to support our staff in building inclusive services.

Staff have already undergone significant diversity training and a recruitment drive has led to interest from all divisions of the Mission, to ensure a comprehensive and inclusive process, considering client issues, human resources developments, and impact on our strategic thinking and developments.

The LGBTIQA+ Working Group will continue to work across SHM to improve diversity and inclusion processes, and to keep staff and clients engaged in our activities.

Our progress in this area will be monitored via our quality improvement process, included in our annual diversity planning, and signed off by our Executive and Board.

0136,596Meals served through our meals program over the last year
069,269Hours contributed by our volunteers over the last year
05,740Responses at our Women’s House over the last year
Sacred Heart Mission acknowledges the traditional Aboriginal owners of country throughout Victoria and pays respects to them, their culture and their elders past, present and emerging.


Sacred Heart Mission has always aimed to be a place that embraces a sexuality and gender diverse community; everyone is welcome at our table and we believe a diverse community is good for everyone.