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About

Our not-for-profit organisation

Our resident John is wearing a dapper velvet brown jacket, bow-tie and check fedora while sitting in a lush garden

It all starts with a welcome, a meal, a relationship…

Every day of the year, we welcome adults of all ages and backgrounds who are experiencing homelessness, disadvantage and social exclusion to a free meal, care and support.

Since opening our doors in 1982 to share a meal with the most vulnerable members of the community, we have evolved into an independent non-profit organisation renowned for effectively helping thousands of people experiencing homelessness to rebuild their lives.

At the heart of everything we do, we recognise everybody is unique. No matter where people are in their journey, we are here to support them and we do not give up. Everyone is welcome at our table.

Through our wide-ranging services, research and innovation we strongly advocate for an inclusive, fair and compassionate community where people can overcome disadvantage and have a contributing life.

Here at the Mission, we see new personal strengths, achievements and optimism unfold for people every day. With someone in their corner, people who have faced extraordinary disadvantage and repeated episodes of trauma can find the courage to face the challenges in their life. We are in this for the long haul - we are committed to making a sustainable difference in people’s lives.

Our programs and services

We offer more than 20 programs and services, delivered in collaboration with a network of specialist, referral and service partners to provide wraparound support for our clients. We rely on the continued support of government, philanthropy, community donations, and volunteers to deliver these programs.

Engagement Hubs

  • Meals Program – provides breakfast and lunch to anyone who seeks a meal, 365 days of the year - and often acts as an entry point into our wider range of services
  • Resource Room – a confidential space where people can ask for specific advice and support from a duty worker; often the first place people come when seeking support in crisis
  • Women’s House – a safe and welcoming space for women seeking support for a range of issues.

Individualised planned support

  • Case Management at Sacred Heart Central – provides assistance with housing, mental health, legal, medical, and social and life skills to build people’s independence and link them to ongoing and effective support
  • GP Service – provides people with access to a doctor, a registered nurse and the wider health services system, in a setting that meets their complex needs
  • GreenLight – assisting people who are newly housed to stay housed and improve social connections and wellbeing (delivered in partnership with VincentCare Victoria and the Salvation Army)
  • Hands on Health Clinic – offers a wide range of complementary therapies in a warm and welcoming atmosphere, as diverse as optometry, massage, podiatry and naturopathy
  • Homefront – a statewide crisis accommodation service for women aged over 25, providing a safe and supportive environment for women with diverse and complex needs
  • Journey to Social Inclusion (J2SI) – our innovative long-term research program that builds sustained capacity in people to keep their housing and improve their health and lives
  • Kick Start – intensive support to assist people to develop healthier lives, social inclusion, and independence through sport and other activities
  • Outlandish – supports women to build a new life through structured community volunteering
  • Orcadia Units – two independent living units for women facing extreme socio-economic disadvantage and are not able to access other accommodation
  • Pastoral Care – a person-centred, holistic approach to care that complements the support offered by other disciplines while paying particular attention to spiritual care.
  • St Kilda Intensive Outreach Team – provides intensive outreach and case management responses for people sleeping rough, working with people for a period of up to 12 months to find sustainable pathways out of rough sleeping (delivered in partnership with Launch Housing)

Ongoing support and accommodation

  • Sacred Heart Local – linking socially-isolated, disadvantaged people into receiving the My Aged Care (MAC), National Insurance Disability Scheme (NDIS) or Commonwealth Home Support Program (CHSP) services they need to live well and independently
  • Sacred Heart Community – provides clinical care and support services to 91 residents who have histories of homelessness and disadvantage in two St Kilda residential facilities
  • Rooming House Plus Program – provides stable, long-term accommodation for 67 people in self-contained apartments with the support needed to maintain housing.

Support us

0128,000Meals served through our meals program over the last year
070959Hours contributed by our volunteers over the last year
06,476Responses at our Women’s House over the last year
Sacred Heart Mission respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.
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