Resource Room

Open Monday to Friday 9am - 1pm
The Resource Room is often the first place people come when seeking support in a crisis. It’s a confidential space with a duty worker where clients can ask for specific advice and support. In 2013-14 almost 3,500 individuals sought information and referral to medical, housing, financial and specialist support services.
Located next to the dining hall, the Resource Room provides information and assistance with a range of issues including:
  • housing and accommodation
  • physical and mental health
  • support and referral
  • emergency financial assistance
  • There is also access to laundry facilities and showers (towels and toiletries provided).
Resource Room staff members also help people navigate the administrative and bureaucratic challenges often found in the social welfare system, assisting with the completion of applications, appealing decisions and helping to connect people with other relevant services.
One of the key functions of the Resource Room is to link clients into the range of Mission support services such as case management, the Hands on Health Clinic, aged care, Women’s Services and accommodation options. Many visitors to the Resource Room make use of the showers and laundry facilities available onsite.