Coronavirus (Covid-19) - Frequently Asked Questions

Find out here how we continue to serve our community, how we work together and how you can support us during the Coronavirus pandemic (last updated on 20 December 2021).

Sacred Heart Mission op shops 

Yes, all our 12 Melbourne op shops are open.

You can also shop at our online op shop from the comfort of your home.

Our stores fund more than 30 per cent of Sacred Heart Mission’s programs and services, including our Meals Program and the Women’s House. Without our stores running at full capacity, the various services we provide are underfunded.

Yes, we accept clothes and furniture donations at all 12 op shops. Please donate during opening hours so we can accept them and thank you in person, and don't leave donations outside of our op shops.

Sacred Heart Mission's services and programs

Our accommodation, in home, outreach, meals and homelessness services are essential services. With appropriate spatial distancing, PPE and other necessary service modifications, our focus is to continue to safely provide critical services as far as practicable, because our clients will be the most impacted by the health and economic impacts of the coronavirus. They include older people, people on low incomes, people with a disability and those without a home.

Service modifications have been implemented in different ways across service types and aim to maintain the health and wellbeing of staff and clients.

We will be focusing on critical support to make sure our clients have their needs met and are as prepared as possible in this changing environment.

Learn more

Our Dining Hall remains closed for sit-down dining until further notice. In the meantime, we’ll be offering one, free take-away meal a day that combines breakfast and lunch to our Dining Hall clients. The meals will be served over three hours, from 10am until 1pm, outside the front gate of our Dining Hall (87 Grey St, St Kilda).

We currently don’t offer meals at the Women’s House; all Women’s House clients are welcome to pick up a free meal from outside our front gate of our Dining Hall during those times.

Our Dining Hall remains closed for sit-down dining until further notice. This is in keeping with most homelessness meals services throughout Melbourne and in line with Victorian COVID safe requirements. It offers the safest possible service to our community. You can find further information about our temporary Dining Hall closure here.

Subscribe to our monthly newsletter to get notified when our Dining Hall reopens.

Our Pathways Workers are available everyday to provide advocacy, referral and support. Our Resource Room is open Monday to Friday from 9am to 1pm at 87 Grey St, St Kilda.

Unfortunately, no. The laundries at 87 Grey St, St Kilda and at the Women’s House will be closed until further notice.

Orange Sky provides a mobile washing service. Check their website for up-to-date information.

Unfortunately, our showers and laundry service at 87 Grey Street and at the Women's House are closed.

The Women's House continues to provide crisis and housing support from 8:30am to 11am Monday to Friday. Open-house access, showers, laundry and the sleep room continue to be closed.

We offer clients from the Women’s House takeaway meals from outside the front gate of our Dining Hall on 87 Grey Street.

We have moved services such as our physiotherapy, pain clinic and dietetics services onto an eHealth platform with other services being put on hold at this time.

We have postponed our Health and Wellbeing activities until further notice. One of our Social Workers is available to provide individual support and outreach via phone.

Face masks need to be worn indoors and outdoors in accordance with Victoria’s current Covid-19 restrictions.

If you are permitted to work or visit a Sacred Heart Mission site you must sign in using a QR code when you come in and leave. This does not include clients. We're required to collect logs of all workers, subcontractors, volunteers and clients attending the work premises for 15 minutes or longer, according to the COVID-Safe Plan and work permits. We will need you to log your check-in and check-out times and areas visited.

Our aged care residents have received the COVID-19 vaccine booster.

Sacred Heart Mission, along with our disability, housing and homelessness partners are advocating for appropriate and tailored responses for all vulnerable people in the community to ensure access to the COVID-19 vaccines.

The COVID-19 vaccine is free, and we are highly recommending everyone receive it to protect Sacred Heart Mission's and the wider community from the virus. More information about the vaccine can be found on the Department of Health and Human Services vaccine website.

Yes, all our staff and volunteers are fully vaccinated.

Sacred Heart Mission has introduced a policy of mandatory COVID-19 vaccination for all staff, volunteers, and contractors within our organisation. This decision aligns with the Victorian Government’s Public Health Orders requiring all residential aged care workers and authorised workers to be vaccinated against COVID-19, and Sacred Heart Mission has taken a policy position to extend this to all staff, volunteers, and contractors.

We take our responsibility to protect the health of our vulnerable clients, customers, the communities we serve and our staff and volunteers seriously, and this policy signals our contribution as a community services leader to the overall effort to address COVID-19.

Yes, we have a COVID-Safe plan outlining how we’re providing a safe work environment for our staff, clients and volunteers and minimises the chances of them contracting coronavirus on our site. Our staff and volunteers have also signed a COVID Safe Code of Conduct, ensuring they understand their responsibilities in the workplace.


Supporting Sacred Heart Mission during Covid-19

Thank you for your interest in supporting us and the people we serve. We are grateful to have compassionate supporters who are extending their solidarity to all, particularly for the most vulnerable people in our community, including people experiencing homelessness and disadvantage.

In these challenging times we rely on our generous community more than we have ever before: please make a donation today so we can continue our services that will help people cope for as long as we practically can, so they too feel supported during the ongoing Coronavirus outbreak.

We understand not everyone has the means to make a financial contribution. In this case, we welcome you to show your support by staying in touch with us: subscribe to our Heartbeat newsletter, follow us on Facebook, Instagram, Twitter and LinkedIn - and send us virtual hugs. Together, we can get through this.

We appreciate your interest in volunteering with us. We currently offer a limited number of volunteer opportunities. Please check our vacancies here and follow us on Facebook and Instagram for any updates.

We’re reviewing our 2022 events and we will continue to communicate future decisions about other upcoming events with our key stakeholders.


General Covid-19 questions

To find out more about the coronavirus restrictions in Victoria, limitations to domestic travel as well as COVID-19 symptoms and testing, please visit the COVID-19 website of the Department of Health and Human Services Victoria

The Department of Home Affairs also provides essential information about Covid-19 in 63 different languages.

People with symptoms including fever, coughing, sore throat, fatigue, and shortness of breath, or people who have been diagnosed with COVID-19, or people who have recently returned from overseas (or come into contact with someone who has), or have been in close contact with a confirmed case of COVID-19; must seek medical attention. Call the National Coronavirus Helpline for advice on 1800 020 080. It operates 24/7, seven days a week.

Call ahead to your GP or emergency department before you arrive at the doctor’s office so they can prepare appropriate infection control measures.

People with mild or severe symptoms of COVID-19 need to go get tested at one of the sites available on the DHHS website.

If you have serious symptoms, such as difficulty breathing, call 000 and ask for an ambulance and tell the operator your recent travel history.

You can find more information on COVID-19 testing here.

You are required to stay 1.5 metres away from people you don’t live with and avoid crowds, especially indoors. When waiting in line or walking through busy areas, be patient, give others space so they can give you yours. Greet people with a smile or wave – don’t shake hands, hug or kiss as a greeting.

The National Asthma Council has released an updated Australian Asthma Handbook with recommendations that offer new alternative treatment options for Victorians with mild asthma. Managing any hay fever or asthma symptoms is important, as these conditions can produce symptoms that are similar to coronavirus (COVID-19) such as a runny nose, cough or shortness of breath. While good management can help prevent these, it is critical to get tested for coronavirus if these are different to your usual symptoms.

DHHS’s thunderstorm asthma campaign resources can be downloaded from the Victoria Health website. The epidemic thunderstorm asthma forecast will be issued throughout the grass pollen season from 1 October to 31 December. You can access the forecast via the VicEmergency website or app, the Health.Vic website or the Melbourne Pollen website or app.

If you have further questions on thunderstorm asthma, please call the department’s Environmental Health Unit on 1300 761 874 or email This email address is being protected from spambots. You need JavaScript enabled to view it..


Do you have any other questions?

Do you have a question we haven’t answered yet? Then please complete our contact form or reach out via Facebook or Instagram - and one of our team members will respond to you.

Sacred Heart Mission acknowledges the traditional Aboriginal owners of country throughout Victoria and pays respects to them, their culture and their elders past, present and emerging.


Sacred Heart Mission believes that the diversity of abilities, genders, sexualities, relationship identities, bodies and cultures in our community enriches us all and should be celebrated. Everyone is welcome at our table.