Home Care Guidelines & Consumer Directed Care packages

Under the Federal “Home Care” Packages there are four distinct levels of care with Sacred Heart Mission providing all package levels

The four levels of care are as follows (remuneration as of July 01, 2021)

  • Home Care Level 1 ($24.73 per day) – to support people with basic care needs.
  • Home Care Level 2 ($43.50 per day) – to support people with low level care needs.
  • Home Care Level 3 ($94.66 per day) – to support people with intermediate care needs.
  • Home Care Level 4 ($143.50 per day) – to support people with high care needs.

Each consumer is allocated a Home Care Package via My Aged Care to one of the levels mentioned above. Sacred Heart Mission Local will manage these funds in collaboration with the consumer and remain accountable for how the funds are utilised.

Choice and control over their own package and budget is a basic principle of these packages. Provider’s costs will be required to be taken out of these budgets and all costs accurately attributed and transparent. The case manager will work with the consumer to set up their chosen services that best meet their needs and wishes.

Establishing consumer’s Individualised goals and resultant individualised budgets are two distinct new features of these packages.

The objectives of Home Care Packages are to help older people stay at home for as long as possible.

What can we provide?

Under the guidelines these are totally individualised packages. Should a service provider or customer  come up with any creative way of achieving their goals, as long as it not excluded within the exclusion list, you  can allocate money to this.

Therefore below is a suggestion list (not a comprehensive list) of services.

  • meal preparation & delivered meals
  • laundry
  • assistance with continence management
  • transport
  • personal care
  • social support
  • nursing and allied health
  • home help
  • gardening
  • temporary in-home respite care.


The Home Care Packages Program is not intended to be an aids and equipment scheme. However, some aids and equipment, including custom made aids, can be provided to a consumer where this is identified in their care plan and the item/s can be provided within the limits of the resources available for the package.

What we CANNOT do:

We cannot use money for:

  • general income,
  • accommodation,
  • home purchase,
  • mortgage payments,
  • rent,
  • fees,
  • home modifications,
  • capital items that are not related to the consumer’s care needs,
  • holidays,
  • physical cost of entertainment activities,
  • medication,
  • gambling or illegal activities.

What the budget looks like

All packages are delivered on a CDC basis. They must have an individualised budget, and the consumer must be provided with a regular monthly statement of income and expenditure, including the balance of funds.


The budget should clearly identify the total funds available under the package, comprising:

  • The full amount of the government subsidy for the package level (including relevant supplements, e.g. Dementia and Cognition, Veterans’, Oxygen, Enteral Feeding and Top-up Supplements (where applicable); and
  • any consumer contribution if applicable, such as the Basic Daily fee* or Income Tested Fee** (ITF).

* The Basic Daily fee (linked to the pension) is negotiable with your Case Manager.

**The ITF (means based) is calculated by the Department and not negotiable.


2 types -  Fixed and Variable

Fixed Expenses

Package management fees

Establishment costs for the organisation and would also include the costs of meeting government quality and accountability requirements. Costs include:

  • insurance and government reporting
  • corporate overheads
  • capital costs
  • ongoing research and service improvement
  • CDC overheads including staff and IT
  • developing statements and other consumer communication

Care management fees

  • care planning
  • set up costs for new consumers
  • annual or as needs changes reviews and re-assessments
  • case management
  • provision of support to consumers who elect to manage their package themselves.


  • Service and support provision and/or purchasing;
  • Exit fees, as per schedule of fees.
0136,596Meals served through our meals program over the last year
069,269Hours contributed by our volunteers over the last year
05,740Responses at our Women’s House over the last year
Sacred Heart Mission acknowledges the traditional Aboriginal owners of country throughout Victoria and pays respects to them, their culture and their elders past, present and emerging.


Sacred Heart Mission has always aimed to be a place that embraces a sexuality and gender diverse community; everyone is welcome at our table and we believe a diverse community is good for everyone.