Home Care Guidelines & Consumer Directed Care packages

Home Care Guidelines & Consumer Directed Care packages (CDC)

Under the Federal “Home Care” Packages there are 4 distinct levels of care with SHM providing all package levels

The 4 levels of care are as follows: (remuneration as of July 01, 2017)

  • Home Care Level 1 ($22.35 per day) – to support people with basic care needs.
  • Home Care Level 2 ($40.65 per day) – to support people with low level care needs.
  • Home Care Level 3 ($89.37 per day) – to support people with intermediate care needs.
  • Home Care Level 4 ($135.87 per day) – to support people with high care needs.


Each individual consumer will be allocated their specific package and SHM Home Care will need to account for every dollar allocated to that consumer with no ability to move resources between packages based on need. 

Choice and control over their own package and budget is a basic principle of these packages. Provider’s costs will be required to be taken out of these budgets and all costs accurately attributed and transparent. The case manager will work with the consumer to set up their chosen services that best meet their needs and wishes.

Establishing consumer’s Individualised goals and resultant individualised budgets are two distinct new features of these packages.

The objectives of Home Care Packages are to help older people stay at home for as long as possible.

What can we provide?

Under the guidelines these are totally individualised packages. Should a service provider or customer  come up with any creative way of achieving their goals, as long as it not excluded within the exclusion list, you  can allocate money to this.

Therefore below is a suggestion list (not a comprehensive list) of services.

  • case management
  • meal preparation & delivered meals
  • laundry
  • assistance with continence management
  • transport
  • personal care
  • social support
  • nursing & allied health
  • home help
  • gardening
  • temporary in-home respite care


The Home Care Packages Program is not intended to be an aids and equipment scheme. However, some aids and equipment, including custom made aids, can be provided to a consumer where this is identified in their care plan and the item/s can be provided within the limits of the resources available for the package.

What we CANNOT do…:

We cannot use money for:

  • general income,
  • accommodation,
  • home purchase,
  • mortgage payments,
  • rent,
  • fees,
  • home modifications,
  • capital items that are not related to the consumer’s care needs,
  • holidays,
  • physical cost of entertainment activities,
  • medication,
  • gambling or illegal activities

What the budget looks like:

All packages are delivered on a CDC basis. They must have an individualised budget, and the consumer must be provided with a regular monthly statement of income and expenditure, including the balance of funds.


The budget should clearly identify the total funds available under the package, comprising:

  • The full amount of the government subsidy for the package level (including relevant supplements, e.g. Dementia and Cognition, Veterans’, Oxygen, Enteral Feeding and Top-up Supplements (where applicable); and
  • any consumer contribution/care fee.


2 types -  Fixed and Variable

Fixed Expenses:

Administrative costs:

Establishment costs for the organisation and would also include the costs of meeting government quality and accountability requirements. Administrative costs include:

  • insurance and government reporting
  • corporate overheads
  • capital costs
  • ongoing research and service improvement
  • CDC administrative overheads including staff and IT
  • developing statements and other consumer communication

Core advisory and Case management services:

  • care planning
  • set up costs for new consumers
  • periodic reviews or re-assessments
  • case co-ordination or case management
  • provision of support to consumers who elect to manage their package themselves.


  • Service and support provision and/or purchasing.
  • Balance of funds – Contingency – can be no more than 10%  but can be spent on future planning or crisis.
0136,596Meals served through our meals program over the last year
069,269Hours contributed by our volunteers over the last year
05,740Responses at our Women’s House over the last year
Sacred Heart Mission acknowledges the traditional Aboriginal owners of country throughout Victoria and pays respects to them, their culture and their elders past, present and emerging.


Sacred Heart Mission has always aimed to be a place that embraces a sexuality and gender diverse community; everyone is welcome at our table and we believe a diverse community is good for everyone.
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