eBay store - Terms and Conditions

Please take few minutes to read the below information about the legal terms and conditions that apply to your use of the Sacred Heart Mission ebay store and any products that you order from us.

If you don't agree to these terms and conditions please do not use our ebay store. The use of the ebay site are covered by the ebay terms of use.

Payment options accepted

Payment is required within 7 days of purchase via PayPal. You do not require a PayPal account to pay. PayPal accepts one off Visa and Mastercard payments.
Cash payments are not available.

Payment time allowance

We will wait up to seven days after the conclusion of the sale for payment of an item(s). If you cannot make payment within seven days, please notify us as soon as possible. If we don't hear from you, an unpaid item case will automatically be opened against your purchase.


We use Australia Post for all of our shipping needs and will only deliver to addresses within Australia. All orders will be shipped from our Melbourne head office within one to two business days. Delivery lead time will vary depending on your location.

30 day returns policy

Our number one priority is that you are happy with your purchase from us. That's why we offer a 30 day returns policy for peace of mind.

If your item hasn't arrived, is significantly different to what was described in the listing or is broken or faulty, you can request a refund up to 30 days from the actual or estimated delivery date. A full refund will be issued for the cost of the item plus postage.

If you've changed your mind, we accept returns within 30 days of receipt of the item for a refund (excluding the original postage cost) provided the item is not in a worse condition than when it was sold, through no fault of transit. For change of mind, the buyer is responsible for return postage costs.

Returns after 30 days should only be sent with prior approval from the Customer Service team.

Returns can be processed through ebay message, ebay returns or the ebay resolution centre.

Partial refunds

In some cases, we may agree that you keep the item and a partial refund will be offered. Please contact our Customer Service team if you feel that you are entitled to a partial refund.

Description of items

When placing information onto the Sacred Heart Mission ebay store, we take as much care as possible to ensure that all details, prices, product images and descriptions displayed are correct. The images form part of the description and should be considered to determine quality of the item(s). While we have made every attempt to show textures, appearances and colours of our products as accurately as possible, what you see will vary depending on your monitor and computer equipment. We cannot guarantee that the product images are an exact representation of the actual products. Please contact the Customer Service team to request an additional measurement that may help you make your purchase decision. If you believe an item is significantly different from the description, you may be eligible for a refund. Please see our refund section.

Opening times

We're available Monday to Friday 9am – 5pm AET. Any questions relating to item(s) or purchases will be answered during these hours. We are not available on weekends or public holidays.


Names, usernames, addresses and contact details provided via ebay will be shared with Australia Post and couriers for dispatch purposes only. Australia Post and our couriers handle this information in accordance with the Australian Privacy Principles. Please only include postage details that you are happy to be shared with couriers. Please contact us via ebay messaging for our full Privacy Policy.


We reserve the right to block or end communication with buyers who are abusive or do not follow appropriate ebay or PayPal procedures.


By shopping at our ebay store, not only are you finding a bargain but you are purchasing with heart. All profits from the sale of items go towards Sacred Heart Mission’s programs and services supporting people experiencing homelessness and disadvantage.

The items you see in our ebay store have been generously donated, by supporters like you, to our shops. To get the most amount of good from donations, we sometimes choose to sell them via our ebay store. Selected items are collected from our shops by our online store specialist, valued by experts, then photographed and listed before being packed for dispatch to you.

We rely on the generosity of your donations, so please keep them coming. A list and map of our shops can be found on our website.
To become one of our fabulous of volunteers, please visit our website for more information.

If you have any concerns, please feel free to email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

ebay Store

0125,929Meals served through our meals program over the last year
096,000Hours contributed by our volunteers over the last year
07,012Responses at our Women’s House over the last year
Sacred Heart Mission respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.
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