Women's housing case management

Women, Housing and Complex Needs 

Two women side by side looking at each other, one with a comforting arm around the shoulders of the other

The Women, Housing and Complex Needs (WHCN) project provides intensive support and case coordination for women who are experiencing or are at risk of homelessness, and have complex needs which require multiple service involvement.

Utilising an intensive case management framework, the WHCN project worker provides an individually tailored, flexible approach to assist women to stabilise their personal circumstances and prevent homelessness. The project does this by providing direct client support, case coordination and enhancement of existing supports to women through a collaborative approach and partnerships with local agencies.

The WHCN project supports approximately ten women per year. The capacity to work with women for a period of 6 months allows for a trusting relationship to be established, and women to be supported to overcome homelessness by addressing long-term, complex and challenging issues.   

Bonita (not her real name) provided the following feedback about her case manager, “she worked around my struggles with respect, honesty and compassion at all times”.  

Rachel (not her real name) gave feedback that her case manager, “always gave me a say, kept trying and didn’t give up on me.”  

Women are referred to the WHCN project by their case manager or housing worker.  

For more information ph: (03) 9536 8464

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0132,414Meals served through our meals program in 2017
01,7000Volunteers contributed more than 66,000 hours in 2017
05,700Responses to requests for support at our Women’s House in 2017
Sacred Heart Mission respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.
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