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Values, Vision & Mission

Our core values form the basis of everything we do

Our Mission

Our mission is to build people's capacity to participate more fully in community life, by addressing the underlying causes of deep, persistent disadvantage and social exclusion.

We do this by:

  • Ensuring access to the necessities of food, clothing, housing, health care and specialised services.
  • Listening, understanding and responding to people in a holistic, caring, and respectful way, so they can take control of their lives.
  • Delivering accessible, responsive, evidence informed and innovative services.
  • Welcoming people in the spirit of social justice, co-operation and partnership to create better communities.
  • Engaging sector partners, researchers, philanthropy, business, government and the broader community, to contribute their time, expertise and resources.

Our Vision

Our vision is of an inclusive, fair and compassionate community, which enables people to overcome disadvantage and realise their full potential.

Our Values

Our values form the basis of everything we do: Our 5 core values are:

Accreditations:

  • Quality Improvement Council Health and Community Services Standards
  • Human Services Standards
  • National Standards for Mental Health Services
  • Homecare Common Standards
  • Australian Aged Care Quality Agency Standards
  • Child Safe Organisation ( pdf Child Safe Statement (123 KB) )
  • Registered provider of services for the National Disability Insurance Scheme (NDIS)

Sacred Heart Mission is fully committed to continuous quality improvement in all aspects of the organisation, from our business and operations to our service delivery areas, from our Board and volunteers through to our service delivery staff. This focus ensures that we regularly review and assess what we do and how we do it in order to continually refine and improve our services. It is important to ensure that we are not only delivering on our strategic plan but most importantly that we are meeting the needs and supporting change and positive outcomes for the people accessing our services.  

Diversity Statement:

Sacred Heart Mission aims to provide services that actively promote diversity through our Diversity Plan and Working Groups. We consider the diversity among our staff and volunteers to be an asset offering strengths and capabilities which greatly support the delivery of our services. We will continue to work in partnership with the community and organisations to develop innovative actions to improve the responsiveness and inclusiveness of our spaces and services. Our guidelines, policies, procedures, and practice aim to ensure equality and participation, regardless of gender identity, age, ethnicity, cultural background, disability, religion, and/or sexual orientation.

0132,414Meals served through our meals program in 2017
01,7000Volunteers contributed more than 66,000 hours in 2017
05,700Responses to requests for support at our Women’s House in 2017
Sacred Heart Mission respectfully acknowledges the traditional custodians of the land on which we operate our services. We pay our respects to the ongoing living cultures of Aboriginal peoples, and to Elders past, present and future.
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